What Our Customers Asked
Whether you’re considering a smart vending solution or have already placed an order, this section answers the most common queries about our AI-powered machines, purchase process, and post-sale support.
Products
Yes! Our machines are already running in over 2,000 locations including cafeterias, office buildings, community centers, school campuses, factories, and residential areas. You'll find them across the U.S., Singapore, Malaysia, mainland China, and Hong Kong SAR. Visit our Showcase page to check out real customer setups and use cases.
Our vending machines use a combination of AI recognition and force-sensing technology to identify products as customers swipe/tap their card and open the door.
We use air-cooled freezers from an Italian-European brand with over 20 years of experience. These units work like household air conditioners and prevent frosting.
Age verification is not currently enabled. We're evaluating third-party solutions for future integration.
Payments
The POS machine incurs a monthly rental of $10. Transaction fees are 5.95%, and merchants can confirm final rates with their bank during onboarding.
Pre-authorization is a temporary hold on your card to confirm you have sufficient funds. It ensures a smooth payment process and protects against unpaid orders. Unlike traditional stores, HAHA Smart Vending authorizes entry first and charges after you select items. This hold:
- Verifies your card is valid.
- Reserves the necessary funds (as per card network rules).
- Follows industry standards for unattended food and beverage purchases (like gas stations).
Refunds are processed by the customer's bank within 7 days. Delays depend on the bank.
Payment collection and tax reporting depend on each device owner's business model and local regulations. Please consult our sales or finance team for specific guidance.
Nationwide UK Coverage
From single-site installations to multi-location rollouts, we deliver, install, and support across the country.
Including: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Bristol, Sheffield and more.
Shipping
We ship from a global network of strategically located warehouses to ensure fast and efficient delivery. Our current warehouse locations include:
- United States – 7 facilities in Los Angeles, San Francisco, Dallas, Houston, Chicago, Florida, and New Jersey (Free pickup available at these locations).
- France – Near Paris.
- United Kingdom – Near London.
Shipping rates vary by device model, quantity, and delivery address. Please contact our sales team for a personalized quote.
For most U.S. destinations, shipping takes 5 to 10 business days. Free warehouse pickup is also available.
Support
Our customer support team is here for you 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable and responsive technical support, including on-site repairs if needed. If you have any questions or need assistance, email Service@hahavending.com or call +1 (980) 403-8992.
We offer a standard 1-year warranty on our products. If you'd like extended coverage, it's available for $200 per year. For more details, contact Service@hahavending.com or call +1 (980) 403-8992.
We provide comprehensive user guides and helpful video tutorials to get you started. If you need personalized assistance, our support team is happy to help via email at Service@hahavending.com or by phone at +1 (980) 403-8992.
Account setup usually takes 1 to 2 weeks and doesn't require having the machine on hand. For step-by-step help, please contact our support team by email at Service@hahavending.com or phone +1 (980) 403-8992.
Need Support or a Quick Chat?
Whether you’re setting up one cooler or scaling across multiple sites, our team is here to help. We’ll match you with the right service plan and get everything running smoothly.